Fees and Payments
We want you to have a clear understanding of the cost of therapy before getting started. Below you'll find information about our counselling fees, insurance coverage, payment options, and cancellation policy.
Counselling Fees
We offer individual online counselling sessions with two therapists. All fees are listed in Canadian dollars (CAD).
Kelsey Hoff, CCC: $160 per 50-minute session
Jen Warren, CCC-Q: $115 per 50-minute session
Free Initial Consultation: 20 minutes, no charge
Not sure which therapist is right for you? We offer a free 20-minute consultation where you can ask questions, share what you're looking for, and get a sense of whether working together feels like a good fit. There is no obligation to book ongoing sessions.
Insurance Coverage
Many Canadian and international insurance plans provide coverage for counselling services. However, coverage depends on your individual insurance policy and your therapist's professional designation.
We are not affiliated with specific insurance panels and cannot guarantee reimbursement. We recommend contacting your insurance provider before beginning therapy to confirm whether your sessions will be covered.
You can provide your insurance company with the following information:
Kelsey Hoff, CCC
Canadian Certified Counsellor
Canadian Counselling and Psychotherapy Association (CCPA)
Certification Number: 10000991
Jen Warren, CCC-Q
Canadian Certified Counsellor (Qualifying)
Canadian Counselling and Psychotherapy Association (CCPA)
Certification Number: 11244677
Insurance providers may distinguish between CCC and CCC-Q designations, so we encourage you to confirm coverage for your specific therapist before beginning therapy.
If your insurance provider requires additional information, please contact us at [email protected].
Payment & Receipts
Payment is collected after each session. We accept credit card payments and e-transfers.
We do not offer direct billing to insurance companies. Clients are responsible for paying their session fees, regardless of whether their insurance plan provides coverage.
A receipt is issued after each session, which you can submit to your insurance provider for possible reimbursement.
Cancellation Policy
We understand that schedules change and unexpected circumstances arise. If you need to cancel or reschedule an appointment, we ask that you provide as much notice as possible.
Our cancellation policy is as follows:
- 24 hours or more before your appointment: No charge.
- Between 2 and 24 hours before your appointment: 50% of the session fee.
- Less than 2 hours before your appointment: Full session fee.
- Missed appointments (no-shows): Full session fee.
You can cancel or reschedule your appointment through our online Jane booking system or by contacting us via email.
Cancellation and missed appointment fees are the responsibility of the client and may not be covered by insurance.
Have Questions?
If you have questions about our fees, insurance coverage, or payment options, we're happy to help. You can reach us at [email protected].
If you're considering therapy and would like to learn more about working with us, we invite you to book a free 20-minute consultation.